Job Description
Are you a results-driven technical professional seeking a flexible schedule? Apex Tech Solutions is hiring a Weekend Technical Support Specialist to join our elite team in Washington D.C.
We are looking for a self-motivated individual who can handle critical system issues with precision and grace. Enjoy the flexibility of a weekend schedule while earning a competitive salary in one of the nation's most dynamic cities.
Responsibilities
- Provide tier-2 technical support for hardware, software, and network issues during weekend shifts.
- Monitor server health and troubleshoot alerts proactively to ensure zero downtime.
- Perform system maintenance, patch management, and security updates outside of business hours.
- Document all technical resolutions and incident reports in our CRM system.
- Collaborate with the on-call team to escalate critical issues promptly.
- Ensure strict adherence to security compliance and data privacy protocols.
- Assist with remote access troubleshooting for remote staff members.
Qualifications
- Minimum of 2 years of experience in IT support, helpdesk, or systems administration.
- Strong working knowledge of Windows 10/11 and Linux environments.
- Excellent communication skills with a focus on customer satisfaction.
- Ability to work independently and make sound decisions with limited supervision.
- Experience with VPN, RDP, and Active Directory.
- Must be available to work Saturday and Sunday on a rotating schedule.
- High school diploma or equivalent; CompTIA A+ certification is a plus.