Job Description
Urgent Hiring: Weekend Technical Support Specialist
Are you a detail-oriented IT professional looking for a stable position with an immediate start date? Apex Digital Solutions is currently seeking a dedicated Weekend Technical Support Specialist to join our growing team in Detroit, Michigan. This is a fantastic opportunity to work in a dynamic environment with competitive benefits and a flexible schedule.
We are looking for someone who thrives in a fast-paced setting and can ensure our critical systems remain operational 24/7. If you have a passion for technology and customer service, we want to hear from you!
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues during weekend shifts.
- Monitor system performance, troubleshoot alerts, and resolve critical incidents immediately.
- Perform routine server maintenance, security updates, and patch management to ensure system integrity.
- Document all technical issues, resolutions, and service requests in the ticketing system (ServiceNow/Jira).
- Collaborate with the on-site team during the weekend handover to ensure seamless continuity of support.
- Assist in the procurement and setup of new hardware and peripherals for remote employees.
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in IT support, help desk, or technical support roles.
- Strong working knowledge of Microsoft Windows operating systems and Office Suite.
- Familiarity with remote troubleshooting tools and VPN configurations.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Must be available to work Saturdays and Sundays, with the ability to work overtime during peak periods.