Job Description
Are you a dedicated IT professional looking for a stable career with flexible weekend hours? Nexus Systems Inc. is currently seeking a highly skilled Technical Support Specialist to join our dynamic team in San Diego, CA.
We are hiring immediately for our premium weekend shift full-time positions. If you enjoy solving complex technical problems and thrive in a fast-paced environment, this is the perfect opportunity for you to advance your career without sacrificing your weekdays.
Why Join Us?
- Immediate Start: Onboard and begin contributing to our team within days.
- Competitive Pay: Salary ranging from $52k to $70k depending on experience.
- Great Benefits: Health insurance, 401(k) matching, and paid time off.
- Modern Work Environment: State-of-the-art office in the heart of San Diego.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware, software, and network issues via phone and email.
- Manage and resolve a high volume of incoming IT tickets during weekend shifts with 99% accuracy.
- Onboard new employees and configure their workstations, ensuring a seamless setup experience.
- Collaborate with the on-site team to document technical issues and improve internal processes.
- Monitor system performance and proactively address potential outages before they impact users.
- Conduct regular maintenance checks on servers and peripheral equipment to ensure optimal uptime.
Qualifications
- Minimum of 2 years of experience in IT support, helpdesk, or a related technical field.
- Must be available to work full-time weekend shifts (Saturday and Sunday).
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Proficiency in troubleshooting network connectivity issues and configuring VPNs.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently with minimal supervision during the weekend.