Job Description
Join the Apex Digital Team
Are you a tech-savvy professional looking to enjoy a stress-free schedule? Apex Digital Solutions is seeking a dedicated Weekend Technical Support Specialist to join our team in Chicago, Illinois. In this role, you will provide critical IT support to our clients, ensuring their operations run smoothly while you enjoy your weekdays off.
We offer a competitive hourly rate, comprehensive benefits for part-time employees, and a collaborative work environment. If you are an expert troubleshooter with a passion for helping others, we want to hear from you.
Responsibilities
- Provide tier-2 technical support to internal staff and external clients via phone, email, and remote desktop.
- Diagnose and resolve hardware and software issues, including printers, operating systems, and network connectivity.
- Perform routine system maintenance and updates on weekend schedules.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Collaborate with the on-site team to ensure continuity of service during off-hours.
- Assist with the setup and configuration of new hardware and peripherals.
- Respond promptly to high-priority tickets and service requests.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Minimum of 2 years of experience in IT support or help desk roles.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Jira, ServiceNow).
- Excellent verbal and written communication skills.
- Ability to work rotating weekends (Saturday and Sunday) with available shift times.
- Strong problem-solving skills and attention to detail.