Job Description
Are you a tech-savvy problem solver looking for a role that fits your lifestyle? We are currently hiring Weekend Technical Support Specialists to join our growing team in Georgia. Enjoy the freedom of flexible weekend shifts while making a significant impact on our client's technical success. We value work-life balance and offer a dynamic environment where your skills are appreciated.
Why Apply?
- Flexible Schedule: Focus on your personal life during the week.
- Competitive Pay: Earn $25 - $45/hour based on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
We are looking for individuals who are reliable, detail-oriented, and passionate about technology. If you want to be part of a team that puts employee well-being first, we want to hear from you.
Responsibilities
- Provide top-tier technical support via phone, email, and chat on Saturdays and Sundays.
- Diagnose and troubleshoot hardware, software, and network issues efficiently.
- Manage and prioritize incoming support tickets within defined SLAs.
- Document all support interactions and resolutions in our CRM system.
- Collaborate with the Monday-Friday team to ensure seamless continuity of support.
- Maintain a positive and professional demeanor with all clients.
Qualifications
- Proven experience in IT support, help desk, or technical customer service (1+ years preferred).
- Strong problem-solving skills and the ability to explain complex concepts clearly.
- Flexibility to work weekends (Saturday and Sunday) as required.
- Proficiency with remote access tools (e.g., TeamViewer, AnyDesk) and ticketing systems.
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Reliable internet connection and home office setup if working remotely.