Job Description
Are you a night owl with a knack for solving complex technical problems? TechFlow Solutions is seeking a highly skilled Weekend Technical Support Specialist to join our elite team in New York City.
We pride ourselves on delivering top-tier IT solutions. We are looking for a dedicated professional who thrives in a fast-paced environment and can provide seamless support to our clients during critical weekend hours.
Why Join Us?
- Competitive salary and benefits package.
- Your weekends are yours to enjoy.
- Professional growth and development opportunities.
Responsibilities
- Provide advanced troubleshooting and technical support for hardware, software, and network issues.
- Manage and prioritize incoming helpdesk tickets to ensure rapid resolution.
- Perform routine system maintenance, patching, and security updates.
- Conduct on-site visits to client locations to resolve complex technical problems.
- Document all incidents, resolutions, and maintenance activities accurately.
- Collaborate with the core IT team to improve weekend support processes.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- A+ Certification or similar technical certification is highly preferred.
- Strong knowledge of Windows and macOS operating systems.
- Excellent problem-solving skills with the ability to work independently.
- Ability to communicate technical concepts clearly to non-technical users.
- Flexibility to work weekends (Saturday and Sunday).