Job Description
Are you a tech-savvy professional seeking a flexible schedule with immediate start availability? Apex Digital Solutions is currently hiring a Weekend Technical Support Specialist to join our elite IT team in Los Angeles. If you excel at troubleshooting and enjoy working in a high-performance environment, this is your chance to advance your career without sacrificing your weekends.
We are looking for a dedicated individual to ensure our infrastructure remains robust during critical weekend hours. This role offers a unique blend of technical challenge and work-life balance, perfect for the modern IT professional.
Key Highlights:
- Immediate Start: Don't wait weeks for a response.
- Competitive Pay: Earn between $25.00 and $35.00 per hour.
- On-Site Role: Work directly with our infrastructure in downtown LA.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network connectivity issues.
- Manage and prioritize incoming IT help desk tickets with a focus on rapid resolution.
- Perform routine maintenance and security audits on servers and workstations.
- Assist in the deployment and configuration of new hardware and peripherals.
- Document technical incidents and resolutions in our ticketing system.
- Collaborate with the support team to maintain 24/7 operational continuity.
Qualifications
- High school diploma or GED required; Associate degree in IT or equivalent experience preferred.
- Minimum of 1 year of experience in technical support, help desk, or IT operations.
- Proficient in troubleshooting Windows and macOS operating systems.
- Must be available to work full weekends (Saturday and Sunday) on-site.
- Strong communication skills and a customer-centric problem-solving approach.
- Valid driver's license and reliable transportation required.