Job Description
Are you a tech-savvy professional seeking a better work-life balance?
IndyTech Solutions is looking for a dedicated Weekend IT Support Specialist to join our team in Indianapolis, IN. We specialize in providing top-tier technical support for local businesses, and we need someone reliable to cover our weekend shifts (Saturday and Sunday).
This is a perfect opportunity for candidates who want to work weekends while enjoying the stability of a full-time schedule during the week. You will be the face of our technical support team, ensuring our clients' operations run smoothly even when the office is closed.
Why Join Us?
- Flexible weekend schedule (Sat & Sun only).
- Competitive hourly rate and benefits package.
- Opportunity to grow within a dynamic IT environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues for end-users on Saturday and Sunday.
- Perform routine system maintenance, backups, and security updates during off-peak hours.
- Manage and update inventory for spare computer parts and peripherals.
- Document all support tickets, resolutions, and technical issues in the helpdesk system.
- Collaborate with the on-call team lead to escalate complex issues.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- CompTIA A+ certification is a plus.
- Strong knowledge of Windows 10/11 and basic Mac troubleshooting.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate technical concepts clearly to non-technical users.
- Must be available to work Saturday and Sunday shifts consistently.