Job Description
Are you looking for a rewarding career with a flexible schedule?
We are seeking a dedicated Weekend IT Support Specialist to join our elite team in San Diego, CA. This is an Immediate Hire opportunity for a tech-savvy professional who wants to make an impact without compromising their weekend plans. At Apex Tech Solutions, we pride ourselves on delivering top-tier technical support and we need a reliable expert to cover our critical weekend shifts.
In this role, you will be the first line of defense for our clients, ensuring their systems run smoothly and efficiently during off-hours. If you have a passion for technology and a desire to work in a modern, high-conversion environment, we want to meet you.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve complex hardware and software issues for clients on weekends with minimal supervision.
- System Monitoring: Proactively monitor server performance, network security, and alert systems to prevent downtime.
- Client Assistance: Provide exceptional technical support via phone, email, and remote access tools for weekend staff.
- Hardware Maintenance: Perform routine maintenance, updates, and asset management for office equipment.
- Documentation: Maintain accurate, up-to-date records of technical issues, resolutions, and incident reports.
- Backup & Recovery: Assist in critical data backup procedures and disaster recovery planning.
Qualifications
- Experience: 1-2 years of professional IT support, help desk, or technical support experience.
- Availability: Must be available to work weekends (Saturday & Sunday) consistently for the duration of the contract.
- Technical Skills: Proficiency in Windows, macOS, and mobile device management (MDM).
- Communication: Excellent verbal and written communication skills with a focus on customer satisfaction.
- Education: Associate degree or certificate in Information Technology, Computer Science, or related field preferred.
- Problem Solving: Strong analytical thinking and ability to troubleshoot complex technical problems under pressure.