Job Description
We are seeking a dedicated Weekend IT Support Specialist to join our dynamic team in New York. This is a fantastic opportunity for tech professionals looking for a full-time role with flexible weekend shifts, allowing you to enjoy your weekdays free for personal commitments. At Apex Tech Solutions, we prioritize technical excellence and customer satisfaction, offering a competitive salary and a supportive work environment.
In this role, you will serve as the first point of contact for technical issues, ensuring our operations run smoothly during off-peak hours. You will leverage your problem-solving skills to troubleshoot hardware, software, and network issues while maintaining a high level of professionalism.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and peripheral devices.
- Manage and resolve incoming helpdesk tickets and support requests within established Service Level Agreements (SLAs).
- Assist with network connectivity troubleshooting and Wi-Fi configuration.
- Conduct system maintenance, software installations, and updates during off-hours.
- Maintain accurate documentation of technical issues and resolutions in the ticketing system.
- Collaborate with the on-call team to escalate complex issues effectively.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Proven experience in technical support, helpdesk, or customer service roles.
- Strong knowledge of Windows and macOS operating systems.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Proficiency in using ticketing systems (e.g., Jira, Zendesk) is a plus.