Job Description
Join TechSolutions Inc. as a Weekend IT Support Specialist and be the backbone of our clients' weekend operations! We're seeking tech-savvy professionals to deliver exceptional remote and on-site technical support during Saturday and Sunday shifts. Enjoy competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology while Philadelphia's vibrant weekend scene awaits you. Perfect for students, side hustlers, or tech enthusiasts seeking work-life balance!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, chat, and in-person assistance
- Install, configure, and maintain computer systems and peripherals
- Document all support tickets and maintain accurate incident records
- Collaborate with weekday support teams for seamless handovers
- Conduct routine system maintenance and security updates
- Train end-users on technology solutions and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1+ years of technical support experience required
- Proficiency in Windows/macOS, networking basics, and cloud services
- Excellent troubleshooting and problem-solving abilities
- Strong customer service skills with clear communication abilities
- CompTIA A+ certification preferred
- Ability to work independently and manage time effectively
- Valid driver's license and reliable transportation for on-site calls