Job Description
Are you seeking a flexible weekend opportunity in Wichita that offers a quieter work environment and competitive pay? TechFlow Solutions is currently hiring a Weekend IT Support Associate to join our dynamic team. This role is perfect for tech-savvy professionals who thrive in a focused environment and want to avoid the Monday-Friday commute.
As a Weekend Associate, you will play a crucial role in ensuring our clients' technology infrastructure remains robust. We pride ourselves on delivering top-tier service with a personal touch, and we are looking for someone who shares our commitment to excellence.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free while working 24-30 hours every Saturday and Sunday.
- No Weekends on Weekends: Celebrate holidays and weekends off.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility in Wichita, KS.
Responsibilities
- Troubleshoot and Resolve: Diagnose and repair hardware and software issues for clients with minimal supervision.
- On-Site Support: Provide technical support, including printer setup, network configuration, and device optimization.
- Client Communication: Interact professionally with clients to understand their technical needs and explain solutions clearly.
- Inventory Management: Maintain accurate records of equipment, parts, and software licenses during weekend shifts.
- Security Protocols: Adhere to strict data security and safety guidelines to protect client information.
- Documentation: Complete detailed service tickets and logs for all technical interventions performed.
Qualifications
- Education: High school diploma or GED equivalent; Associate degree in IT or related field preferred.
- Experience: 1+ years of experience in IT support, help desk, or retail technology is highly desirable.
- Technical Skills: Proficient in Windows and macOS operating systems; knowledge of networking basics (LAN/WAN) and common peripherals.
- Availability: Must be available to work every Saturday and Sunday (or a consistent 2-day weekend block).
- Soft Skills: Strong problem-solving abilities and excellent customer service skills.
- Transportation: Reliable personal vehicle for occasional on-site client visits within Wichita.