Job Description
Are you looking for a stable career with the freedom of flexible weekend shifts in the tech industry? Apex Tech Solutions is seeking a skilled Technical Support Specialist to join our elite night shift team in Mesa, Arizona.
Join a company that values work-life balance and offers competitive pay for those who work the night shift. You will be the first line of defense for our clients, ensuring seamless technical operations while the rest of the world sleeps. If you thrive in a quiet environment and want a job that respects your personal time, this is the opportunity for you.
Responsibilities
- Provide 2nd and 3rd level technical support to internal staff and external clients via phone, email, and chat.
- Monitor system performance and troubleshoot complex network or software issues during off-peak hours.
- Document all technical issues and resolutions in our ticketing system to maintain a knowledge base.
- Collaborate with the day shift team to ensure a smooth handover of ongoing technical tasks.
- Escalate critical hardware failures or security breaches to senior management immediately.
- Maintain a high level of customer satisfaction by resolving tickets within established SLAs.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or related field is a plus.
- Minimum of 1-2 years of experience in technical support, helpdesk, or customer service.
- Must be available to work night shifts and weekends (Saturday/Sunday).
- Strong troubleshooting skills for Windows, macOS, and Linux environments.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision during the night shift.