Job Description
Are you looking for a stable opportunity with immediate availability? Apex Operations Solutions is currently hiring for Night Shift Support Specialists in Colorado Springs, CO. Join our elite team dedicated to maintaining 24/7 operational excellence and providing top-tier customer service during our peak hours.
We value reliability and offer a competitive benefits package, including health insurance, paid time off, and opportunities for rapid career advancement.
Responsibilities
- Monitor and troubleshoot incoming technical support tickets and system alerts during night operations.
- Provide exceptional customer service and technical guidance to clients via phone and email.
- Collaborate with day-shift teams to ensure seamless handover of ongoing projects and critical issues.
- Maintain accurate logs and documentation of all support interactions and system statuses.
- Perform routine system checks and backups to ensure data integrity and security.
- Resolve complex technical issues efficiently while adhering to strict service level agreements (SLAs).
- Assist in training new hires on night shift protocols and software tools.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in a support, technical, or operations role.
- Strong ability to work independently with minimal supervision during night shifts.
- Excellent written and verbal communication skills.
- Proficiency in standard office software and ticketing systems (e.g., Zendesk, Jira).
- Ability to work weekends, holidays, and rotating shifts as required.
- Basic troubleshooting skills for computer hardware and software applications.