Job Description
Urgent Hiring: Weekend IT Support Specialist in San Francisco
We are looking for a highly motivated IT Support Specialist to join our growing team in San Francisco. If you are available for immediate start and thrive in a fast-paced weekend environment, we want to hear from you.
As a Weekend Support Specialist, you will play a critical role in ensuring our clients' infrastructure remains stable and secure during peak times. We offer a competitive hourly rate, comprehensive benefits, and the opportunity to work with cutting-edge technology.
Why Join Us?
- Immediate Start: Onboard within 48 hours.
- Weekend Flexibility: Work Friday to Sunday, enjoy a 3-day weekend.
- Competitive Pay: $28.00 - $38.00/hour based on experience.
- Modern Environment: Work in the heart of downtown San Francisco.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and prioritize incoming IT service tickets within the ticketing system.
- Assist with hardware deployment, software installations, and system configurations.
- Monitor server health and perform routine maintenance checks during off-peak hours.
- Collaborate with the on-site team to resolve complex escalations and improve support processes.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- 1-3 years of experience in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Windows and macOS operating systems, Office 365, and common productivity tools.
- Familiarity with networking concepts (TCP/IP, DNS, VPN) and troubleshooting protocols.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work rotating weekend shifts (Friday, Saturday, and Sunday).