Job Description
Welcome to Apex Data Solutions, where we are revolutionizing the tech support landscape. We are currently seeking a Weekend Technical Support Specialist to join our high-performing team in Tucson, AZ. This is an immediate hire opportunity for driven professionals looking to secure a stable position with a modern, forward-thinking company.
As a Weekend Specialist, you will be the critical link between our clients and our technical solutions, ensuring seamless operations during peak weekend hours. We pride ourselves on our collaborative culture, competitive benefits package, and unwavering commitment to employee growth.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive hourly wage with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network connectivity issues.
- Manage and resolve incoming support tickets via phone and email with a focus on rapid response times.
- Document all technical interactions and resolutions in our CRM system accurately and comprehensively.
- Collaborate with the support team to identify recurring issues and implement preventative measures.
- Maintain a professional and empathetic demeanor while assisting non-technical users.
- Escalate complex technical problems to senior engineers when necessary.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field is a strong plus.
- Previous experience in technical support, customer service, or helpdesk operations is preferred.
- Strong problem-solving skills and the ability to work independently without direct supervision.
- Mandatory: Must be available to work weekends (Saturday and Sunday) as per company schedule.
- Excellent verbal and written communication skills in English.
- Proficiency with Microsoft Office Suite and basic computer operations.