Job Description
Are you looking for a job that fits your lifestyle? Do you want to work in the heart of Silicon Valley without the Monday-Friday grind? Apex Tech Solutions is seeking a dedicated Weekend Technical Support Specialist to join our growing team in San Jose, CA. We offer a flexible schedule, competitive compensation, and a chance to work with cutting-edge technology.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free while working Saturdays and Sundays.
- Competitive Pay: Earn between $25 and $40 per hour based on experience.
- Growth Opportunities: Pathways for internal advancement within the tech sector.
As a Weekend Tech Support Specialist, you will be the first line of defense for our clients, ensuring they have seamless technical experiences. If you are a tech-savvy problem solver looking for weekend work, we want to hear from you.
Responsibilities
- Troubleshoot and resolve complex hardware and software issues for enterprise clients via phone, email, and remote access tools.
- Diagnose network connectivity problems and implement effective solutions to restore service.
- Maintain accurate and up-to-date technical documentation and service tickets within the CRM system.
- Provide exceptional customer service and clear communication to ensure high client satisfaction rates.
- Collaborate with the internal support team to escalate and resolve complex issues that fall outside standard procedures.
- Conduct routine system checks and perform basic maintenance to prevent future downtime.
Qualifications
- Minimum 1-2 years of professional experience in IT support, helpdesk, or a related technical field.
- Strong problem-solving skills with the ability to think critically under pressure.
- Proficiency in Windows, macOS, and basic networking concepts (TCP/IP, DNS).
- Excellent written and verbal communication skills with a customer-centric attitude.
- Ability to work weekends (Saturday & Sunday) on a rotational schedule.
- High school diploma or equivalent; Associate’s degree in Computer Science or related field is a plus.