Job Description
Are you looking for a rewarding career that offers the flexibility to enjoy your weekends? Apex Tech Solutions is urgently hiring a Weekend Technical Support Specialist to join our dynamic team in San Diego, CA. We value work-life balance and are looking for detail-oriented individuals who can thrive in a fast-paced environment.
In this role, you will be the first point of contact for our clients, ensuring their technical issues are resolved efficiently. You will work on-site during weekends, providing top-tier customer service and technical expertise.
Why Apply?
- Flexible Schedule: Enjoy your weekends off to recharge.
- Competitive Pay: Earn between $20.00 and $28.00 per hour based on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
Responsibilities
- Provide expert technical support and troubleshooting for hardware, software, and network issues during weekend shifts.
- Diagnose and resolve customer queries via phone, email, and remote desktop tools.
- Document all technical issues and resolutions in the company ticketing system.
- Collaborate with the Monday-Friday support team to ensure seamless continuity of service.
- Assist in setting up new equipment and configurations for weekend events or projects.
- Maintain a professional and positive demeanor while handling high volumes of customer interactions.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field preferred.
- Previous experience in technical support, IT help desk, or customer service is highly desirable.
- Familiarity with Microsoft Office Suite, Windows operating systems, and basic networking concepts.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Must be available to work weekends (Saturday and Sunday) as required.