Job Description
Are you looking for a rewarding career that fits your schedule? Nexus Tech Solutions is currently seeking a dedicated Weekend Technical Support Specialist to join our dynamic team in Phoenix, Arizona.
We are looking for a proactive problem solver who thrives in a fast-paced environment. As a Weekend Specialist, you will play a crucial role in ensuring our clients' technology runs smoothly during off-hours. Enjoy the benefits of a stable full-time position with the flexibility of a weekend schedule.
Why Join Us?
- Competitive hourly wage ($24 - $32/hr).
- Flexible weekend schedule (Saturday & Sunday).
- Health, dental, and vision insurance available.
- Professional development opportunities.
Responsibilities
- Provide top-tier technical support to end-users via phone, email, and remote desktop.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Perform routine system maintenance, updates, and security patches.
- Document all incidents and resolutions in the ticketing system.
- Assist with asset inventory management and hardware deployment.
- Collaborate with the on-site team during handover periods to ensure continuity.
Qualifications
- Minimum of 2 years of experience in IT support or help desk roles.
- Strong knowledge of Windows and macOS operating systems.
- Experience with troubleshooting printers, routers, and basic network hardware.
- Must be available to work exclusively on weekends (Saturday and Sunday).
- Excellent communication skills and a customer-centric attitude.
- CompTIA A+ certification is a plus but not required.