Job Description
Are you seeking a stable, rewarding career with a predictable schedule? Metro Tech Solutions is looking for a highly motivated Weekend Technical Support Specialist to join our team in Oklahoma City, OK.
In this role, you will serve as the critical bridge between our clients and our technical infrastructure. We prioritize reliability and customer satisfaction, offering a premium environment for professionals who excel in a structured weekend setting.
Why You Will Love Working Here:
- Predictable Work-Life Balance: Enjoy your Monday through Friday free with a fixed weekend shift schedule.
- Competitive Pay: Earn a competitive hourly rate of $18.00 - $25.00 based on your experience.
- Growth Opportunities: Access to ongoing training and a clear path for career advancement.
We are committed to excellence and are looking for individuals who take pride in resolving complex issues efficiently.
Responsibilities
- Provide tier-1 technical troubleshooting and support for hardware, software, and network connectivity issues via phone and email.
- Manage incoming support tickets, ensuring all issues are resolved or escalated within Service Level Agreements (SLAs).
- Document all technical interactions, resolutions, and customer feedback in the CRM database accurately and promptly.
- Collaborate with the weekday support team to ensure seamless knowledge transfer and continuity of care.
- Maintain a high level of professionalism and customer service during peak volume periods on the weekend.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Previous experience in a customer support, helpdesk, or technical support role is preferred.
- Strong problem-solving skills with the ability to troubleshoot technical issues under pressure.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Must be available to work Saturday and Sunday, 8:00 AM – 5:00 PM.