Job Description
Are you a tech-savvy professional looking for a rewarding opportunity? Apex Digital Solutions is currently seeking a highly motivated Weekend Technical Support Specialist to join our dynamic team in New York, NY. We are looking for someone available for immediate start and comfortable working Saturdays and Sundays.
In this role, you will be the first point of contact for our internal and external clients during our peak weekend hours. You will resolve technical issues efficiently, ensuring minimal downtime and maximum productivity for our clients. This is a fantastic opportunity to gain hands-on experience in a fast-paced corporate environment with a competitive hourly rate.
Responsibilities
- Troubleshoot and resolve: Diagnose and repair hardware, software, and network connectivity issues for end-users.
- Helpdesk Support: Provide high-quality technical assistance via phone, email, and remote desktop tools.
- System Maintenance: Perform routine system checks and software updates to ensure optimal performance.
- Incident Management: Log and track all technical tickets in our ticketing system with detailed documentation.
- Client Communication: Clearly explain technical solutions to non-technical users in a professional manner.
Qualifications
- Availability: Must be available to work Saturdays and Sundays on a recurring basis.
- Experience: Minimum 1 year of experience in IT support, helpdesk, or a related technical field.
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification (e.g., CompTIA A+).
- Skills: Proficiency in Windows and macOS operating systems; basic knowledge of networking protocols (TCP/IP).
- Communication: Strong verbal and written communication skills with a customer-centric approach.