Job Description
Are you a tech-savvy problem solver looking for a role that fits your weekend lifestyle? Apex Digital Systems is seeking a dedicated Technical Support Specialist to join our high-performance team in New Orleans. In this pivotal role, you will be the first line of defense for our clients, ensuring seamless technical operations and exceptional user experiences during our peak weekend hours. We offer a competitive benefits package and a dynamic work environment for the right candidate.
Responsibilities
- Provide expert technical assistance and troubleshooting for hardware, software, and network connectivity issues.
- Resolve complex client inquiries via phone, email, and remote desktop support tools.
- Document all support tickets and maintain accurate, detailed logs in the ticketing system.
- Collaborate with the on-site team to identify trends and improve technical service protocols.
- Perform routine system maintenance and security updates during off-peak hours.
- Educate end-users on best practices for software usage and data security.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field is a plus.
- 1-2 years of experience in IT support, help desk, or customer service.
- Strong knowledge of Windows, macOS, Microsoft Office Suite, and Google Workspace.
- Excellent written and verbal communication skills with a focus on customer satisfaction.
- Ability to work rotating weekend shifts, including Saturdays and Sundays, as required.
- Strong problem-solving skills and the ability to remain calm under pressure.