Job Description
Immediate Start Available! Apex Systems is currently seeking a dedicated Technical Support Specialist to join our thriving team in New York, NY. This role is perfect for candidates seeking a weekend shift with the flexibility of weekly pay and a dynamic work environment.
We are looking for a problem-solver who can handle high-volume inquiries with a smile. If you are ready to launch your career or take the next step in IT support, apply today.
Responsibilities
- Provide top-tier technical support to customers via phone, email, and chat during weekend shifts.
- Troubleshoot hardware and software issues to ensure minimal downtime for clients.
- Document all customer interactions and resolutions in the CRM system accurately.
- Collaborate with the internal engineering team to escalate complex issues.
- Maintain a high level of product knowledge to answer queries effectively.
- Ensure 100% customer satisfaction scores during shift hours.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in technical support, help desk, or customer service is a plus.
- Must be available to work weekends (Saturday and Sunday).
- Strong communication skills and the ability to explain complex technical concepts simply.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Ability to work in a fast-paced, deadline-driven environment.