Job Description
Are you a problem-solver ready to work weekends without sacrificing your career growth? Apex Tech Solutions is looking for a dedicated Technical Support Specialist to join our dynamic team in Atlanta, GA.
We offer a competitive salary, an immediate start date, and a supportive environment where your technical skills make a real impact. If you thrive in a fast-paced setting and love resolving complex technical issues, this is the role for you.
Why Choose Us?
- Immediate Start: Don't wait weeks to get hired.
- Weekend Flexibility: Enjoy your weekdays free.
- Competitive Pay: Earn top-tier hourly rates.
Responsibilities
- Provide expert technical support to customers via phone, email, and chat during weekend shifts.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Document technical resolutions and update ticketing systems (Zendesk/Jira) accurately.
- Collaborate with the engineering team to escalate and resolve critical technical issues.
- Ensure high customer satisfaction ratings through clear, professional communication.
- Maintain the security and integrity of client data during remote support sessions.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- Experience with remote support tools (TeamViewer, LogMeIn) and ticketing systems.
- Strong knowledge of Windows, macOS, and common office productivity software.
- Excellent verbal and written communication skills.
- Ability to work rotating weekend shifts, including Saturdays and Sundays.
- Strong problem-solving abilities and a patient demeanor when dealing with non-technical users.