Job Description
We are looking for a detail-oriented Technical Support Specialist to join our dynamic team in Denver, CO. This is an immediate hire opportunity for a weekend shift, perfect for candidates seeking work-life balance without sacrificing career growth. You will be the first point of contact for our employees, resolving technical issues and ensuring smooth IT operations during critical weekend hours.
Why Join Us?
- Immediate Start: Onboard and begin contributing this week.
- Weekend Flexibility: Enjoy your weekdays free with competitive weekend shift premiums.
- Modern Tech Stack: Work with the latest hardware and software tools in a supportive environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems for hardware, software, and network issues.
- Perform hardware troubleshooting and installation for desktops, laptops, and peripherals.
- Manage and resolve password resets, account access issues, and security protocol compliance.
- Monitor helpdesk ticket queues to ensure all weekend requests are addressed within SLA (Service Level Agreement) guidelines.
- Collaborate with the IT team to document recurring issues and suggest process improvements.
- Assist in the maintenance of the office environment and IT asset inventory.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- 1+ years of experience in technical support, helpdesk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Must be available to work weekends (Saturday and Sunday) and holidays as required.
- Ability to work independently and troubleshoot problems with minimal supervision.