Job Description
We are looking for a highly motivated Weekend Technical Support Specialist to join our growing team in New York City. This is an immediate hire position perfect for candidates seeking a flexible schedule with competitive pay. You will be the first point of contact for our clients, ensuring seamless technical assistance during peak weekend hours.
Why Join Us?
- Immediate start available
- Weekly pay
- Health benefits included
- Modern remote-first hybrid work culture
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat during weekend shifts.
- Diagnose and troubleshoot hardware and software issues with precision.
- Document all customer interactions and technical resolutions in our CRM system.
- Escalate complex issues to the Senior Tier 2 team when necessary.
- Maintain a high level of customer satisfaction (CSAT) scores.
- Assist in the onboarding of new weekend support staff.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Previous experience in customer service or technical support is a plus.
- Proficient in Windows and Mac operating systems.
- Strong problem-solving skills and attention to detail.
- Ability to work weekends (Saturday & Sunday) from 10:00 AM to 6:00 PM EST.
- Excellent verbal and written communication skills.