Job Description
Are you looking for a flexible work schedule that fits your lifestyle? Apex Digital Solutions is seeking a dedicated Weekend Technical Support Specialist to join our dynamic team in New York City.
As a key member of our support staff, you will provide exceptional service to our clients during our peak weekend hours. We offer a competitive salary, comprehensive benefits, and a supportive environment that values work-life balance.
Why Choose Us?
- Competitive Pay: $55,000 - $65,000 USD annually.
- Flexible Schedule: Work Saturdays and Sundays.
- Modern Work Environment: Located in the heart of Manhattan.
Don't miss this opportunity to advance your career while enjoying your weekends free!
Responsibilities
- Provide high-quality technical support and troubleshooting for hardware and software issues via phone, email, and chat.
- Manage a high volume of customer inquiries and resolve issues efficiently within SLA guidelines.
- Document all interactions and solutions in the CRM system accurately and timely.
- Escalate complex technical issues to the Level 2 support team appropriately.
- Collaborate with the weekday operations team to ensure seamless service transitions.
- Stay updated on product knowledge and assist in the creation of weekend-specific training materials.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Minimum of 1 year of experience in customer support or technical helpdesk roles.
- Strong problem-solving skills and ability to think on your feet.
- Excellent verbal and written communication skills.
- Availability to work full-time weekend shifts (Saturday and Sunday).
- Proficiency in Microsoft Office Suite and basic computer operations.