Job Description
Are you looking for a rewarding career with the flexibility of a weekend schedule? Apex Digital Solutions is seeking a highly skilled Technical Support Specialist to join our growing team in Chicago. This is a full-time position designed for professionals who excel in a dynamic environment and value their personal time. We offer competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free with our rotating weekend support model.
- Competitive Pay: Earn a top-tier salary with performance bonuses.
- Growth Opportunities: Clear pathways to Senior Engineering and Management roles.
We are committed to maintaining 99.9% uptime and ensuring our clients receive exceptional service, even on weekends. If you are a proactive problem solver with a passion for technology, we want to hear from you.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues during assigned weekend shifts.
- Monitor system performance and security alerts to ensure business continuity and data integrity.
- Respond to incoming tickets and service requests via helpdesk channels within established SLAs.
- Collaborate with the on-site engineering team to escalate complex issues and implement preventative maintenance.
- Document all technical interactions and resolutions in the central knowledge base.
- Conduct routine hardware audits and software updates to maintain system stability.
Qualifications
- Minimum of 2-4 years of experience in IT support, help desk, or systems administration.
- Proficiency in Windows and macOS operating systems, including Active Directory management.
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Willingness to work a flexible schedule, including weekends and holidays as required.
- Relevant certifications (CompTIA A+, Network+, or Microsoft Certified: Azure Administrator) are a plus.