Job Description
Are you a tech-savvy professional looking for weekend flexibility?
Apex Systems is seeking a dedicated Weekend Technical Support Specialist to join our dynamic team in Boston, MA. In this role, you will provide critical technical assistance and troubleshooting to our clients during high-demand weekend periods. If you are looking for a role that offers a great work-life balance with competitive pay, we want to hear from you.
Why Join Us?
- Competitive hourly rate ($28 - $35/hr).
- Flexible weekend schedules tailored to your needs.
- Professional development opportunities in a top-tier IT environment.
- Collaborative and inclusive company culture.
We are committed to connecting talented professionals with meaningful opportunities. Apply today to start your weekend journey with Apex Systems!
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware and software issues during assigned weekend shifts.
- Manage and resolve incoming help desk tickets efficiently within established Service Level Agreements (SLAs).
- Document all technical interactions, resolutions, and customer feedback in the ticketing system.
- Collaborate with the on-call support team to ensure seamless handovers and continuous coverage.
- Maintain a high level of customer satisfaction by delivering clear and concise technical guidance.
- Assist in the deployment and maintenance of internal tools and applications as needed.
Qualifications
- 1-2 years of experience in technical support, IT helpdesk, or a related field.
- Strong knowledge of Microsoft Windows, Office Suite, and troubleshooting methodologies.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Must be available to work weekends (Saturday and/or Sunday).
- Ability to work independently with minimal supervision and manage time effectively.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.