Job Description
Are you looking for a rewarding career with flexible weekend hours in Detroit? We are seeking a dedicated Technical Support Specialist to join our growing team. If you thrive in a fast-paced environment and want to maintain a healthy work-life balance by working during the weekend, we want to hear from you.
At Metro Detroit IT Solutions, we pride ourselves on delivering top-tier technical assistance to our clients. As a Weekend Support Specialist, you will be the first point of contact for critical IT issues, ensuring our clients remain operational 24/7. This role offers the perfect opportunity to utilize your technical skills without sacrificing your weekdays.
Responsibilities
- Provide Tier 1 & Tier 2 technical support for hardware, software, and network connectivity issues.
- Monitor server status and perform routine maintenance checks to ensure system stability.
- Assist in the deployment and configuration of new workstations and peripherals.
- Document all incidents, resolutions, and technical steps in the ticketing system (Jira/ServiceNow).
- Collaborate with the on-site team during the week to ensure seamless knowledge transfer and handovers.
- Troubleshoot remote access issues for field employees and remote users.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- 1+ years of experience in a technical support, helpdesk, or IT support role.
- Strong problem-solving skills with a keen attention to detail.
- Must be available to work weekends (Saturday & Sunday).
- Excellent verbal and written communication skills.
- Familiarity with basic networking concepts and hardware components.