Job Description
We are looking for a proactive Weekend Technical Support Specialist to join our elite IT team in Atlanta, Georgia. If you are a problem-solver who thrives on variety and wants a schedule that fits your lifestyle, this is your opportunity.
In this role, you will be the frontline of technical excellence, supporting enterprise-level clients during critical off-hours. We pride ourselves on offering a premium work environment with competitive benefits and a culture that respects your time off.
Why Apply?
- Flexible Schedule: Focus on your personal life during the week while building your career on weekends.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within a growing tech firm.
Responsibilities
- Provide Tier 2 technical troubleshooting for hardware, software, and network connectivity issues.
- Manage and prioritize incoming help desk tickets with a focus on first-call resolution.
- Perform routine system maintenance, patch updates, and security scans during off-hours.
- Document all technical interactions and resolutions in our knowledge base system.
- Collaborate with the Monday-Friday support team to ensure seamless service continuity.
- Assist in the deployment and configuration of new hardware and peripherals.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or Computer Science preferred.
- Minimum of 1-2 years of experience in Help Desk or Technical Support.
- Strong knowledge of Windows 10/11, macOS, and Microsoft Office Suite.
- Experience with remote desktop tools (TeamViewer, AnyDesk) and ticketing systems (Jira, Zendesk).
- Excellent written and verbal communication skills.
- Must be available to work weekends (Saturday and Sunday).