Job Description
Are you a tech-savvy professional looking for a job that fits your lifestyle? Apex Systems is currently seeking a reliable Weekend Technical Support Specialist to join our growing team in Phoenix, Arizona. Enjoy the flexibility of working only on Saturdays and Sundays while maintaining a healthy work-life balance.
As a Weekend Specialist, you will be the first point of contact for our enterprise clients, ensuring that all technical issues are resolved efficiently and professionally. No late nights, no early mornings—just a solid two days of high-impact productivity.
Responsibilities
- Provide expert technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and prioritize incoming support tickets within strict Service Level Agreements (SLAs).
- Perform routine system maintenance, patch updates, and security checks on weekends.
- Document all troubleshooting steps, resolutions, and system configurations in the ticketing system.
- Assist in deploying new software applications and resolving user access issues.
- Collaborate with the weekday support team to ensure seamless knowledge transfer.
- Identify trends in support requests and suggest process improvements.
Qualifications
- High school diploma or GED equivalent; Associate’s degree in IT or related field is a plus.
- 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Microsoft Windows 10/11, Office Suite, and Active Directory.
- Familiarity with networking concepts (TCP/IP, DNS) and basic troubleshooting protocols.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently with minimal supervision during weekend shifts.
- Must be available to work every Saturday and Sunday.