Job Description
Are you looking for a career-defining opportunity with immediate start dates? Apex Tech Solutions is currently hiring a Weekend Technical Support Specialist in Atlanta, GA. We are a rapidly growing technology firm seeking driven individuals to join our elite support team.
In this role, you will be the frontline defender for our enterprise clients, ensuring technical uptime and satisfaction over the weekend. We offer a highly competitive compensation package, comprehensive benefits, and a dynamic work culture that values your time and expertise.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive hourly wage ($22 - $28).
- Weekend flexibility (Saturday & Sunday).
- Health, dental, and vision insurance included.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network connectivity issues.
- Manage and resolve incoming support tickets with a focus on first-contact resolution.
- Document detailed case notes and resolutions in the CRM system.
- Collaborate with the engineering team to escalate and resolve complex technical anomalies.
- Maintain a high standard of customer service and professionalism during peak hours.
- Conduct routine system health checks to ensure uninterrupted service delivery.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Minimum of 1 year of experience in technical support or a related IT field.
- Strong knowledge of Windows, macOS, and common office software (Microsoft Office Suite).
- Excellent verbal and written communication skills.
- Ability to work independently and handle high-pressure situations calmly.
- Reliable access to high-speed internet and a quiet workspace.