Job Description
We are seeking a dedicated and detail-oriented Weekend Technical Support Specialist to join our dynamic team in Philadelphia, PA. This is a Full-Time position designed for professionals who value work-life balance and want to excel in a technical environment without sacrificing their weekdays.
In this role, you will serve as the primary technical resource for our clients during off-peak hours. You will leverage your expertise to resolve complex IT issues, ensuring business continuity and high customer satisfaction scores. We offer a competitive benefits package and a collaborative culture that prioritizes employee growth.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware, software, and network issues via phone and remote access.
- Manage and resolve incoming support tickets efficiently within established Service Level Agreements (SLAs).
- Maintain accurate and detailed documentation of all technical issues, resolutions, and user interactions.
- Collaborate with the weekday support team to escalate critical issues and share knowledge.
- Perform routine system checks and performance monitoring to prevent downtime.
- Conduct basic IT training for staff members regarding software updates and security protocols.
- Ensure strict compliance with all company data privacy and security policies.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology, Computer Science, or related field preferred.
- Minimum of 2 years of experience in technical support, help desk, or customer service.
- Strong working knowledge of Microsoft Windows and macOS operating systems.
- Excellent problem-solving skills with the ability to diagnose issues quickly under pressure.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday & Sunday) on a rotating schedule.