Job Description
Are you a tech-savvy problem solver looking for a rewarding career with flexible hours? Apex Systems is currently hiring a dedicated Weekend Technical Support Specialist to join our dynamic team in Columbus, Ohio. In this role, you will be the first line of defense for our clients, ensuring their technical issues are resolved efficiently and professionally.
Our weekend shifts offer a great work-life balance for those who prefer to be off during the week. You will work in a state-of-the-art environment with a supportive team of IT professionals. If you are looking for a stable position with competitive pay and comprehensive benefits, we want to hear from you.
Why Choose Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Full Benefits Package: Medical, dental, vision, and 401(k) options available.
- Flexible Schedule: Weekend shifts (Friday to Sunday) with standard hours.
- Professional Growth: Opportunities for advancement and certification support.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for end-users, including desktops, laptops, printers, and network connectivity.
- Ticket Management: Log, track, and manage incoming support tickets using our ticketing system (e.g., Zendesk, JIRA) with a focus on rapid resolution.
- Remote Assistance: Provide remote technical support and guidance to employees via phone and secure remote desktop tools.
- Documentation: Create and maintain detailed knowledge base articles and technical documentation for common issues.
- Client Communication: Interact professionally with clients and internal stakeholders, explaining technical concepts in a clear, non-technical manner.
- System Maintenance: Assist with routine software updates, patch management, and inventory checks during the shift.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Technical Skills: Proficiency with Windows 10/11, MS Office Suite, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with a strong customer service orientation.
- Availability: Must be available to work Friday through Sunday on a recurring basis.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical problems independently.