Job Description
Are you a tech-savvy problem solver looking for flexible weekend work? Apex Tech Solutions is currently hiring a Weekend Technical Support Specialist to join our dynamic team in Detroit, MI. This is an immediate start opportunity for a dedicated professional who thrives in a fast-paced environment.
We are looking for someone who can deliver top-tier technical assistance to our clients while enjoying a consistent weekend schedule. If you are ready to advance your career in IT support with a competitive hourly rate, we want to hear from you.
Responsibilities
- Tier 1 Support: Provide exceptional technical assistance to clients via phone and email during weekend shifts.
- Troubleshooting: Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Incident Management: Log, track, and manage support tickets using our internal CRM system.
- Remote Assistance: Utilize remote desktop tools to guide users through technical solutions.
- Documentation: Maintain accurate records of technical issues and resolutions for future reference.
- Client Communication: Ensure clear, professional, and empathetic communication with all stakeholders.
Qualifications
- Experience: Previous experience in help desk, technical support, or customer service is preferred.
- Technical Proficiency: Strong knowledge of Windows and Mac OS, Microsoft Office Suite, and basic networking.
- Availability: Must be available to work Saturday and Sunday, 6:00 AM - 2:00 PM.
- Communication Skills: Excellent verbal and written communication skills.
- Education: High school diploma or equivalent required.