Job Description
Are you a problem-solver looking for a flexible weekend schedule?
Apex Digital Systems is seeking a highly motivated Weekend Technical Support Specialist to join our Albuquerque team. This is an Immediate Start opportunity for a dedicated professional who thrives in a fast-paced environment. We offer a competitive hourly rate and a supportive culture that values your expertise.
In this role, you will be the first point of contact for our clients during critical weekend hours, ensuring seamless technical operations and top-tier customer satisfaction.
Responsibilities
- Provide exceptional technical assistance and troubleshooting via phone and remote desktop for clients experiencing issues on weekends.
- Diagnose hardware, software, and network connectivity problems and implement effective solutions.
- Maintain accurate and detailed records of all support tickets, interactions, and resolutions in our CRM system.
- Escalate complex technical issues to the Tier 2 team promptly to ensure continuity of service.
- Stay updated on the latest technology trends and internal procedures to provide the best possible support.
- Collaborate with cross-functional teams to improve weekend support processes and documentation.
Qualifications
- High School Diploma or GED; Associate’s degree in Computer Science, Information Technology, or related field is a plus.
- Minimum of 2 years of experience in technical support, IT help desk, or customer service.
- Strong knowledge of Microsoft Office Suite, Windows operating systems, and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Reliable internet connection and a quiet home office environment (if remote).
- Ability to work independently and manage time effectively during weekend shifts.