Job Description
Are you looking for a Weekend Shift Job that offers flexibility and competitive pay? Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our growing team in San Diego, CA. This is a fantastic opportunity for individuals who thrive in a fast-paced environment and want to make a real impact while enjoying their weekends off during the week.
As a Weekend Support Specialist, you will be the first point of contact for our clients, ensuring seamless technical operations. We value our employees and offer a premium benefits package including health insurance, paid time off, and opportunities for overtime during peak seasons.
Responsibilities
- Provide top-tier technical support and troubleshooting for hardware and software issues.
- Manage and resolve incoming customer tickets with a focus on 100% satisfaction.
- Collaborate with the support team during the week to ensure seamless handovers.
- Document technical issues and resolutions in the CRM system.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- Minimum of 1 year of experience in technical support, IT help desk, or customer service.
- Strong problem-solving skills and the ability to think on your feet.
- Familiarity with operating systems (Windows, macOS, Linux) and common office software.
- Excellent verbal and written communication skills.
- Must be available to work every Saturday and Sunday.