Job Description
Are you a night owl who thrives in a quiet environment? Apex Tech Solutions is seeking a dedicated Weekend Technical Support Specialist to join our elite team in Columbus, OH. If you have a passion for technology and a knack for problem-solving, we want to hear from you.
In this role, you will be the first line of defense for our clients during off-peak hours, ensuring seamless service and maintaining our reputation for excellence. You will handle escalated tickets, diagnose complex technical issues, and provide world-class resolutions—all while enjoying the flexibility of a weekend schedule.
Why Join Us?
- Competitive hourly pay ($18 - $25/hr).
- Work-life balance with predictable weekend shifts.
- Comprehensive training and professional development.
- Modern office environment in the heart of Columbus.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage and respond to incoming support tickets with a focus on speed and accuracy.
- Document all interactions and resolutions in our internal knowledge base.
- Collaborate with the on-site support team to escalate complex issues when necessary.
- Maintain a high level of customer satisfaction and professionalism during peak weekend hours.
- Stay updated on the latest technology trends and company procedures.
Qualifications
- 1+ years of experience in technical support or a related IT field.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Reliable transportation (for occasional in-office meetings).
- High school diploma or GED required; Associate degree in IT is a plus.