Job Description
Are you a tech-savvy problem solver looking for a flexible schedule?
Join Apex Innovations as a Weekend Technical Support Specialist in the heart of Philadelphia, PA. We are looking for a proactive individual to manage our critical weekend support operations, ensuring our clients experience zero downtime.
This role offers the perfect work-life balance with a schedule that respects your personal time, coupled with competitive compensation and a modern, collaborative environment.
Responsibilities
- Diagnose and resolve hardware, software, and network connectivity issues for enterprise clients.
- Provide exceptional remote and in-person technical assistance during weekend peak hours.
- Triage and prioritize incoming support tickets using our ticketing system.
- Document all technical procedures and client interactions accurately.
- Collaborate with the regional IT team to escalate and resolve complex technical escalations.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent experience.
- Minimum of 2 years of professional experience in a help desk or technical support role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
- Ability to communicate complex technical concepts to non-technical users clearly.