Job Description
We are seeking a dedicated Weekend Technical Support Specialist to join our dynamic team in Columbus, OH. If you are a problem-solver who thrives in a fast-paced environment and enjoys providing exceptional service to our clients, we want to hear from you. This is an excellent opportunity for those seeking a flexible work-life balance with the stability of a full-time role.
As a Weekend Support Specialist, you will be the first point of contact for technical inquiries, ensuring our clients have uninterrupted access to our services. You will troubleshoot issues, guide users through solutions, and maintain high standards of customer satisfaction.
Responsibilities
- Diagnose and resolve technical hardware and software issues for clients during weekend operations.
- Provide high-quality customer service and technical guidance via phone, email, and chat.
- Document all support tickets, resolutions, and customer interactions in our CRM system.
- Collaborate with the engineering team to escalate complex issues and suggest improvements.
- Maintain a clean and organized workspace and ensure all technical equipment is functioning correctly.
- Assist in the onboarding process for new weekend staff members.
Qualifications
- Minimum of 1 year of experience in IT support, help desk, or customer service.
- Strong understanding of operating systems (Windows, macOS) and network troubleshooting.
- Excellent verbal and written communication skills with a focus on customer empathy.
- Ability to work independently and manage time effectively during shift hours.
- Availability to work weekends (Saturday and Sunday).
- High school diploma or GED required; Associate's degree in IT or related field a plus.