Job Description
Are you looking for a rewarding career that fits your weekend schedule? Apex Tech Solutions is seeking a highly skilled Weekend Technical Support Specialist to join our dynamic team in Washington, DC. In this role, you will be the frontline technical expert for our clients, ensuring minimal downtime and maximum productivity during critical off-hours.
We offer a competitive hourly rate, a flexible work environment, and the opportunity to work with cutting-edge technologies in one of the most vibrant tech hubs in the nation. If you thrive in a fast-paced setting and enjoy solving complex IT challenges, we want to hear from you.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free with our dedicated weekend shifts.
- Competitive Pay: Earn between $25.00 and $35.00 per hour based on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve complex hardware and software issues for internal staff and external clients during weekend operations.
- System Maintenance: Perform scheduled server maintenance, patch management, and system updates to ensure security and stability.
- Incident Management: Monitor ticket queues and prioritize urgent technical incidents to minimize business impact.
- Client Communication: Provide clear, professional, and empathetic technical support via phone, email, and remote desktop tools.
- Documentation: Maintain accurate records of technical issues, resolutions, and change logs in the IT service management system.
- On-Call Support: Participate in a rotating on-call pager rotation for critical system emergencies.
- Hardware Support: Assist with the setup, configuration, and repair of laptops, printers, and network peripherals.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or related field preferred; equivalent experience accepted.
- Experience: Minimum 1-2 years of experience in technical support, help desk, or IT operations.
- Technical Skills: Proficiency in Windows and macOS operating systems, Active Directory, and Microsoft Office Suite.
- Networking: Basic understanding of TCP/IP, DNS, and network troubleshooting protocols.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Must be available to work weekends (Saturday and Sunday) and some holidays.
- Problem Solving: Strong analytical thinking and ability to work independently with minimal supervision.