Job Description
Are you a problem-solver looking for a flexible schedule? Tampa Digital Solutions is seeking a dedicated Weekend Technical Support Specialist to join our growing team in Tampa, FL. In this pivotal role, you will ensure our clients' technology infrastructure remains robust and reliable during critical off-hours, allowing our business teams to operate seamlessly from Friday through Sunday.
We offer a premium compensation package, comprehensive health benefits, and a supportive culture that values work-life balance. If you have a knack for troubleshooting and a passion for IT, apply today!
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, and network issues for internal staff and clients during weekend shifts.
- Incident Management: Prioritize and manage incoming IT support tickets to ensure minimal downtime and maximum productivity.
- System Maintenance: Perform routine system updates, backups, and security patches on weekends to ensure system integrity.
- Hardware Support: Assist in the setup, configuration, and repair of laptops, printers, and peripherals.
- Documentation: Maintain accurate logs of technical issues, resolutions, and system changes in our ticketing system.
- Collaboration: Coordinate with the week-day IT team to ensure seamless handover of ongoing issues and project updates.
Qualifications
- Experience: 1-3 years of experience in IT support or a related technical field.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Availability: Must be available to work weekends (Friday, Saturday, or Sunday).
- Technical Skills: Proficiency in Windows, macOS, and troubleshooting network connectivity issues.
- Communication: Excellent verbal and written communication skills with a customer-first approach.
- Problem-Solving: Strong analytical thinking and ability to work independently with minimal supervision.