Job Description
Are you looking for a career in the tech industry with no experience required? Apex Digital Systems is currently hiring a Weekend Technical Support Specialist to join our dynamic team in New York. We are looking for motivated individuals who want to start their journey in tech with a flexible schedule.
As a Weekend Support Specialist, you will be the first point of contact for our clients during off-hours. You will troubleshoot basic technical issues, provide clear solutions, and ensure our users remain productive.
What We Offer:
- Flexible Weekend Shifts: Work weekends and enjoy your weekdays free.
- Comprehensive Training: No prior experience is needed; we teach you the ropes.
- Remote Options: Ability to work from home in the New York area.
- Competitive Pay: Earn $18-$24/hour based on performance.
Responsibilities
- Diagnose and resolve basic technical issues via phone, email, and chat.
- Guide customers through software installation and configuration steps.
- Maintain accurate records of customer interactions in the CRM system.
- Escalate complex technical issues to the senior support team appropriately.
- Ensure high customer satisfaction scores during your shift.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and familiarity with web browsers.
- Strong verbal and written communication skills.
- Reliable high-speed internet connection.
- Ability to work independently and solve problems with minimal supervision.