Job Description
Are you looking for flexible weekend shifts that offer daily pay and great benefits? Apex Digital Solutions is seeking a dedicated Weekend Tech Support Specialist to join our growing team in Austin, Texas.
Whether you are a seasoned IT professional or looking for a new opportunity with a work-life balance focused schedule, we have a role for you. Enjoy the freedom of choosing your shifts while earning a competitive wage without the wait for bi-weekly paychecks.
Why Join Us?
- Daily Pay Option: Get paid the very same day you work.
- Flexible Schedule: Choose between Saturday, Sunday, or both.
- Modern Environment: Work in a collaborative, tech-forward office.
Responsibilities
- Provide Tier 1 Technical Support: Assist remote and on-site users with hardware and software troubleshooting via phone and email.
- Manage Weekend Tickets: Prioritize and resolve incoming technical support tickets during peak weekend hours.
- Customer Service Excellence: Deliver a positive, empathetic support experience to all clients.
- System Monitoring: Monitor server health and alert the team to any critical issues.
- Documentation: Log all support interactions and resolutions in our ticketing system accurately.
- Collaboration: Work closely with the on-site support team during the week to ensure seamless coverage.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Experience: Basic knowledge of Microsoft Office Suite, Windows, and Mac OS.
- Availability: Must be available to work weekends (Saturday and/or Sunday).
- Communication: Excellent verbal and written communication skills.
- Problem Solving: Strong ability to diagnose and resolve technical issues efficiently.
- Reliability: Must be punctual and able to work independently.