Job Description
Are you looking for a stable Weekend Shift opportunity in Boston, MA? We are currently Urgently Hiring for a Tech Support Specialist to join our dynamic team. This is a fantastic chance to work in a high-tech environment with an Immediate Start. Enjoy the quieter working conditions of the weekend while solving complex technical challenges for our clients.
Why Join Us?
- Urgent Hiring: We need talent now—positions available immediately.
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Weekend Perks: Work when others are resting with a focused environment.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues.
- Manage and resolve IT helpdesk tickets with a focus on speed and accuracy.
- Conduct regular system maintenance, security updates, and backups on weekends.
- Assist end-users with software installations, configuration, and troubleshooting.
- Document all technical issues, resolutions, and user interactions in the ticketing system.
- Collaborate with the support team to improve service delivery and response times.
Qualifications
- High school diploma or equivalent (Associate degree in IT or Computer Science preferred).
- 1-2 years of experience in IT support, helpdesk, or a related technical field.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Familiarity with Windows, macOS, and basic networking concepts.