Job Description
Are you looking for a flexible schedule that works with your life?
We are currently seeking a highly motivated and customer-focused Weekend Support Specialist to join our growing team in Milwaukee, WI. This is a fantastic opportunity to earn a competitive hourly wage while enjoying your weekdays off. If you have a knack for problem-solving and a passion for technology, we want to hear from you!
Why Join Us?
- Weekend-Only Schedule: Enjoy Monday through Friday free for your personal time.
- Competitive Pay: Earn between $18.00 - $25.00 per hour based on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
- Modern Environment: Work in a collaborative, tech-forward office.
Role Overview:
As a Weekend Support Specialist, you will be the first line of defense for our clients, ensuring their technical needs are met efficiently and professionally during the critical weekend hours.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat to internal and external clients.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Log and track all support tickets in our CRM system with detailed notes.
- Guide users through complex technical processes with patience and clarity.
- Collaborate with the full-time team to resolve escalated issues and improve processes.
- Conduct routine system checks to ensure weekend support coverage is seamless.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Previous experience in customer support, IT help desk, or technical support is a plus.
- Basic understanding of computer networks, operating systems (Windows/Mac), and peripherals.
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work independently with minimal supervision during weekend shifts.
- Problem-solving mindset and ability to remain calm under pressure.