Job Description
We are seeking a Technical Support Specialist to join our dynamic team in Portland, OR. If you are looking for a Weekend Shift role with Immediate Hire opportunities, look no further.
As part of our 24/7 support operations, you will be the first line of defense for our clients. We value dedication, problem-solving skills, and a positive attitude. This is a fantastic opportunity for those seeking weekend work with competitive benefits.
Responsibilities
Provide high-quality technical support for hardware and software issues.Manage and prioritize incoming helpdesk tickets efficiently.Document technical solutions and user interactions in the CRM system.Collaborate with the engineering team to resolve complex escalated issues.Maintain a professional and positive support environment during shifts.
Qualifications
2+ years of experience in IT support or helpdesk operations.Strong knowledge of Windows and Linux operating systems.Excellent communication and customer service skills.Ability to work weekends (Saturday & Sunday) and holidays as needed.High school diploma or equivalent required.