Job Description
Welcome to Apex Tech Solutions, where we are redefining excellence in customer support. We are currently seeking a dedicated Weekend Shift Technical Support Specialist to join our dynamic team in San Jose, CA.
Enjoy the best of both worlds with a competitive schedule that allows you to enjoy your weekdays free. We offer premium benefits, a collaborative culture, and the opportunity to work with cutting-edge technology. If you are looking for a stable career with a company that values your time and talent, this is your opportunity.
Why Join Us?
- Competitive hourly pay ($22 - $28/hr)
- Comprehensive medical, dental, and vision insurance
- Weekend premium pay and holiday differential
- Professional development and certification reimbursement
- Modern office environment with ergonomic workstations
Responsibilities
- Provide advanced technical support to customers via phone, chat, and email during weekend hours.
- Troubleshoot hardware and software issues efficiently and professionally.
- Document all customer interactions and technical resolutions in the CRM system accurately.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Escalate complex issues to senior engineers when necessary.
- Maintain a high level of customer satisfaction (CSAT) scores.
Qualifications
- Minimum of 1-2 years of experience in IT support or customer service.
- Strong knowledge of Windows, macOS, and troubleshooting protocols.
- Excellent verbal communication and interpersonal skills.
- Ability to work independently with minimal supervision during shift hours.
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Flexibility to work weekends (Saturday and Sunday).