Job Description
We are seeking a highly skilled Weekend Shift Technical Support Specialist to join our elite team in San Francisco, CA. This is a fantastic opportunity to earn extra cash while maintaining a healthy work-life balance, offering a flexible schedule that fits around your personal commitments.
In this role, you will be the first point of contact for our high-value enterprise clients during critical off-hours. We pride ourselves on delivering premium service and require a candidate who is detail-oriented, tech-savvy, and capable of working independently.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Flexible weekend shifts (Saturday & Sunday).
- Modern, collaborative work environment.
- Opportunity for permanent placement for top performers.
Responsibilities
- Monitor server infrastructure and resolve critical technical incidents during weekend operations.
- Manage and prioritize incoming support tickets with a focus on speed and accuracy.
- Conduct routine system diagnostics to ensure 99.9% uptime for clients.
- Document technical resolutions and update client knowledge bases.
- Collaborate with the on-call engineering team to escalate complex issues.
- Provide exceptional customer service to ensure client satisfaction and retention.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree in IT preferred).
- Minimum of 2 years of experience in technical support or IT helpdesk.
- Strong troubleshooting skills for Windows, macOS, and Linux environments.
- Reliable transportation (if hybrid/remote work requires occasional on-site visits).
- Must be available to work weekends on a rotating schedule.
- Excellent verbal and written communication skills.